Shipping Policy

Last updated: September 18, 2026

At AMCROBE, we want your order to arrive safely and on time. This policy explains how we process, ship, and deliver your orders within the United States. By placing an order with us, you agree to the terms outlined below.

1. Where We Ship

AMCROBE currently ships within the United States only. We do not offer international shipping at this time. If you enter a shipping address outside the United States, we will not be able to process your order. Please make sure your delivery address is complete and accurate before placing an order.

2. Shipping Charges

We charge a flat shipping rate of $30 USD per order for all deliveries within the United States. The total shipping cost is clearly displayed at checkout before you complete your purchase. We do not charge any additional handling or processing fees.

From time to time, we may offer promotional shipping rates or free shipping on qualifying orders. Any such promotions will be clearly stated on our website and applied at checkout.

3. Order Cut-Off Time

Our daily cut-off time is 5:00 PM PT. Orders placed before 5:00 PM PT on a business day (Monday through Friday) begin processing the same day. Orders placed after 5:00 PM PT, on weekends, or on public holidays begin processing on the next business day.

4. Processing Time

We typically need 1 to 2 business days to get your order ready. This includes verifying your payment, carefully packing your item, and preparing it for shipment. Weekends and public holidays do not count as business days.

5. Transit Time

Once your order is on its way, it usually takes 6 to 7 business days to reach you. Transit time begins when the carrier picks up your package. Actual delivery times can vary based on your location, carrier operations, weather conditions, or other factors outside our control.

6. Estimated Delivery Time

From the day you place your order, you can expect to receive it in about 7 to 9 business days. That is 1 to 2 days for processing plus 6 to 7 days in transit. These are estimates, not guarantees. Sometimes things outside our control can cause delays.

7. Shipping Carriers

We work with reliable shipping carriers to get your order to you safely. The carrier we use depends on your location, the size of your package, and other factors. Once your order is dispatched, we will let you know who is handling the delivery.

8. Tracking Your Order

When your order ships, we will send you a confirmation email with a tracking number. Please allow up to 24 hours for the tracking information to appear on the carrier's website. If your tracking has not updated or shows an issue, please reach out to us at support@amcrobe.shop.

9. Order Changes and Cancellations

Need to make a change? You have 24 hours from the time you place your order. Just email us at support@amcrobe.shop right away with your order number. If your order has already been processed or shipped, we will not be able to stop it. In that case, you will need to follow our return process.

10. Shipping Address

You are responsible for providing a correct and complete shipping address. Please double-check:

• Your full name.
• Your street address and apartment or unit number.
• Your city, state, and ZIP code.

If you realize you made a mistake, email us immediately. We will try to fix it, but we cannot guarantee changes once the order has started processing.

11. Failed Delivery Attempts

If the carrier cannot complete delivery, they may try again or hold your package for pickup. Please make sure someone is available to receive the shipment. If your order is returned to us because of an incorrect address or failed delivery, we will reach out to you. Additional shipping fees may apply for reshipment.

12. Late or Delayed Packages

We know waiting for a package is not fun. Sometimes delays happen due to carrier issues, weather, holidays, or high shipping volumes. If your order has not arrived within the estimated timeframe, contact us at support@amcrobe.shop with your order number. We will look into it for you.

13. Lost or Missing Packages

If your tracking shows unusual delays or you think your package is lost, please reach out to us. We will check with the carrier and figure out what is going on. Please do not assume a package is lost until we have had a chance to investigate. If your package is confirmed lost in transit, contact us within 7 business days of the expected delivery date, and we will assist you in filing a claim with the carrier. AMCROBE cannot be held responsible for packages that are confirmed as delivered by the carrier but later reported as stolen.

14. Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, we are genuinely sorry. Please contact us right away with your order number and details about the issue. If possible, keep the packaging and the item until we have reviewed the situation.

15. Delivery Information

Please make sure someone can receive the package at the delivery address. Delivery procedures can vary based on the carrier and package size. Follow any instructions from the carrier about picking up your package if you miss the delivery.

16. Related Policy

For information about returns, exchanges, and refunds, please review our Return & Refund Policy.

17. Policy Updates

We may update this Shipping Policy occasionally to reflect changes in our shipping procedures, carriers, or legal requirements. The latest version will always be posted here with the date it was last updated. We recommend checking back before placing an order.

18. Contact Us

If you have any questions about shipping, tracking, delivery, or anything else, we are here for you. Reach out to us using the details below: