At AMCROBE, we want you to be completely satisfied with your eyewear purchase. If something is not right, we are here to help. This policy explains how returns work, what is eligible, and what to expect when you request a refund. We keep it simple and fair.

1. Return Window

You have 30 days from the day you receive your order to request a return. To qualify, you must contact us within this 30-day period. Return requests submitted after this window may not be accepted.

2. Eligibility for Returns

To be eligible for a return, your eyewear item must meet the following conditions:

• The return request must be initiated within 30 days of the delivery date.
• Items must be unworn, undamaged, and in their original packaging with all included accessories and tags.
• Proof of purchase (such as your order confirmation or invoice) must be provided.
• For non-defective returns, the product must not have been intentionally damaged, altered, or misused.

3. Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect eyewear item, please contact us right away at support@amcrobe.shop within the 30-day return window. Provide your order number and photos of the issue so we can review the situation and arrange for a replacement or refund. If the mistake is on our end, we will cover the cost of the return shipping label.

4. How to Request a Return

To request a return, please email AMCROBE customer support at support@amcrobe.shop within the 30-day return window. Please include:

• Your order number.
• The product you wish to return.
• The reason for the return.
• Photos if the item is damaged, defective, or incorrect.

Once we review your request, we will send you the return instructions and return address details. Please do not send anything back before contacting us first.

5. Return Shipping Costs

Who pays for return shipping depends on the situation:

• If we made a mistake (wrong item, defective, or damaged product): We cover the return shipping cost.
• If you changed your mind or ordered by mistake: You are responsible for the return shipping cost.

6. Restocking Fee

AMCROBE does not charge any restocking fee. Our restocking fee is $0 USD for all eligible returns.

7. Exchanges

We do not offer direct exchanges. If you want a different product, please return your eligible item according to this policy and place a new order. This helps us process everything faster and more accurately.

8. Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days, and the credit will be applied to your original method of payment.

Please note that your bank, card issuer, or payment provider may take additional time to post the refund after we process it. This is outside our direct control.

9. Refund Delays

If it has been more than 10 business days since we received your return and you have not seen your refund, please first check with your bank. If they confirm nothing is pending, contact us at support@amcrobe.shop with your order details and we will look into it.

10. Order Changes and Cancellations

You have 24 hours from the time you place your order to request a change or cancellation. Email us at support@amcrobe.shop right away. If your order has already been processed or shipped, we will not be able to stop it, and you will need to follow the return process.

11. Refund Method

Refunds are issued to the original payment method used at checkout. If a refund cannot be processed to the original payment method, our team will contact you to find an appropriate solution.

12. Policy Updates

AMCROBE may update this Return & Refund Policy periodically to reflect changes in our procedures or legal requirements. The latest version will always be posted here with an updated revision date. We recommend checking back before making a return request.

13. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our support team: