Frequently Asked Questions (FAQ)

Find answers to common questions about AMCROBE eyewear, products, orders, shipping, returns, payments, and customer support.

1. What products does AMCROBE sell?

AMCROBE offers a selection of glasses and eyewear frames in different styles and designs. Product pages include relevant information such as images, pricing, available options, and product details.

2. How can I find product information?

Product information is available on each product page. Customers can review product images, descriptions, available options, pricing, and other relevant details before placing an order.

3. Are product images available?

Yes. Product pages include images to help customers review the design and appearance of the eyewear before making a purchase.

4. Where does AMCROBE ship?

AMCROBE currently ships within the United States only. We do not offer international shipping at this time. If you enter a shipping address outside the United States, we will not be able to process your order. Please make sure your delivery address is complete and accurate before placing an order.

5. How much does shipping cost?

We charge a flat shipping rate of $30 USD per order for all deliveries within the United States. The total shipping cost is clearly displayed at checkout before you complete your purchase. We do not charge any additional handling or processing fees. From time to time, we may offer promotional shipping rates or free shipping on qualifying orders. Any such promotions will be clearly stated on our website and applied at checkout.

6. How long does delivery take?

Order processing typically takes 1 to 2 business days. Once your order has shipped, transit time is usually 6 to 7 business days. The total estimated delivery time is approximately 7 to 9 business days from the day you place your order. These are estimates, and delays may occur due to carrier issues, weather, or peak seasons.

7. What is your order cut-off time?

Our daily cut-off time is 5:00 PM PT. Orders placed before 5:00 PM PT on a business day begin processing the same day. Orders placed after 5:00 PM PT, on weekends, or on public holidays begin processing on the next business day.

8. Will I receive tracking information?

Yes. When tracking is available for your order, we will send you a shipping confirmation email with a tracking number after your order has been dispatched. Please allow up to 24 hours for the tracking information to update on the carrier's website.

9. What should I do if my order is delayed?

If your order has not arrived within the estimated delivery period, please contact us at support@amcrobe.shop with your order number. We will review the shipment status and assist you with the next steps.

10. Can I change or cancel my order?

You may request a change or cancellation within 24 hours of placing your order. Please email us at support@amcrobe.shop immediately with your order number. If your order has already been processed or shipped, we will not be able to stop it, and you will need to follow our return process.

11. What if I entered the wrong shipping address?

Contact us at support@amcrobe.shop as soon as possible and within the 24-hour order change window. Address changes may not be possible once the order has entered processing or has been dispatched. You are responsible for providing an accurate shipping address.

12. What happens after I place an order?

After you place an order, we verify your payment, prepare your item for shipment, and send you an order confirmation email. Once your order is dispatched, we will send you a shipping confirmation with tracking information (where available).

13. What is AMCROBE's return policy?

AMCROBE accepts eligible return requests within 30 days of the delivery date. To qualify for a return, you must contact us within this 30-day period. Please review our Return & Refund Policy for full details before making a purchase.

14. Do you accept returns for defective products?

Yes. We accept eligible returns for defective products within the 30-day return window. Contact us at support@amcrobe.shop with your order details and a description of the issue.

15. Do you accept returns for non-defective products?

Yes. Eligible non-defective products may be returned within 30 days of delivery, subject to the conditions stated in our Return & Refund Policy.

16. How do I request a return?

Contact AMCROBE customer support at support@amcrobe.shop within the 30-day return window. Please provide your order number, the product you wish to return, and the reason for the return. Once reviewed, we will provide return instructions.

17. Who pays for return shipping?

For eligible non-defective returns, the customer is responsible for the return shipping cost. If the return is required because of a mistake on our end (such as receiving an incorrect or defective product), AMCROBE will cover the cost of the return label.

18. Do you charge a restocking fee?

No. AMCROBE's restocking fee is $0 USD for all eligible returns.

19. How long does a refund take?

Once we receive and inspect your returned product, approved refunds are processed within 10 business days. The refund is issued to your original payment method. After we process the refund, your bank or card issuer may take additional time to make the funds available.

20. What payment methods does AMCROBE accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay, subject to availability at checkout. All payments must be made in U.S. Dollars (USD).

21. When will I be charged?

Full payment is required at the time of purchase. Your payment method is authorized when you place the order, and the charge is confirmed once your order is accepted and processed.

22. What should I do if my payment fails?

If your payment does not go through, please check that your card is active, has sufficient funds, and your billing details are correct. If the issue continues, contact your bank or payment provider. You can also reach us at support@amcrobe.shop for assistance.

23. What should I do if I see a duplicate charge?

If you notice what appears to be a duplicate charge, first check whether one of the transactions is a temporary authorization. If the charge remains unclear, contact us at support@amcrobe.shop with your order details and we will review it.

24. Are all glasses available in every option?

Available colors, frame options, and other product variations depend on the individual product. Please review the product page for the options currently available.

25. How can I choose the right glasses?

Review the product information, frame details, images, and available options on the product page. If you have questions about a product, our support team can assist.

26. Are product prices displayed on the website?

Yes. Product pricing is displayed on the relevant product pages. Applicable charges are shown during checkout before you complete your purchase. All prices and transactions are processed in U.S. Dollars (USD).

27. How does AMCROBE handle my personal information?

AMCROBE uses customer information as necessary to process orders, provide customer support, communicate about orders, and operate the website. For more information, please review our Privacy Policy.

28. Does AMCROBE use cookies?

Our website may use cookies and similar technologies to support website functionality, improve the shopping experience, and understand website usage. Please review our Cookies Policy for more information.

29. How can I contact AMCROBE?

You can contact AMCROBE through our available customer support channels. For questions about products, orders, shipping, returns, or other concerns, please provide your relevant order information when contacting us.